Terms & Conditions — sugih4

1 Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

2 Acceptance of Terms

By accessing the Platform, creating an Account, or placing any wager, you unconditionally accept these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and sugih4.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and, if applicable, close your Account by contacting customer support.

sugih4 reserves the right to amend these Terms at any time. Amendments take effect upon publication on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after publication of any amendment constitutes your acceptance of the revised Terms.

3 Eligibility

To register and maintain an Account on sugih4, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your membership:

• Age: You must be at least 21 years of age. sugih4 strictly prohibits participation by individuals under 21, and age verification will be conducted as part of the KYC process.
• Residency: You must be a resident of Indonesia. sugih4 is designed for and marketed to Indonesian players. Access from jurisdictions where online gambling is prohibited is not permitted.
• Legal capacity: You must have full legal capacity to enter into binding contracts under applicable law.
• No existing exclusion: You must not be subject to any self-exclusion order, voluntary exclusion agreement, or any other exclusion mechanism that would prohibit you from participating in online gambling.
• Personal use only: You must be acting on your own behalf, not as an agent, proxy, or nominee for any third party.
• Not an employee: Employees, contractors, agents, and close family members of sugih4 or its affiliated studios and suppliers are prohibited from holding active gambling accounts on the Platform.

sugih4 may request documentary proof of any eligibility criterion at any time. Failure to provide satisfactory proof within a reasonable period will entitle sugih4 to suspend or close the Account in question.

4 Account Registration

Each Member may hold one and only one Account. You must provide accurate, complete, and current information at the time of registration. The following rules apply to Account registration and management:

• Single account: Opening or operating more than one Account — whether under your own name or any alias — is strictly prohibited. Duplicate accounts will be suspended, and all associated balances, including any pending withdrawal requests, may be voided.
• Accurate information: All personal details provided during registration — including full legal name, date of birth, Indonesian national identity number (NIK from KTP), and bank account details — must be true and accurate. Providing false information constitutes a material breach of these Terms.
• Account security: You are solely responsible for maintaining the confidentiality of your username and password. sugih4 strongly recommends enabling two-factor authentication (2FA). You must notify sugih4 immediately at [email protected] if you suspect any unauthorised access to your Account.
• Account transfer: Accounts are non-transferable. You may not sell, assign, gift, or otherwise transfer your Account or any funds within it to any third party.
• Username policy: Usernames may not contain offensive language, impersonate any person or brand, or include any personal contact details.

5 KYC & Identity Verification

sugih4 operates a Know Your Customer (KYC) programme consistent with international anti-money-laundering (AML) standards. KYC verification is mandatory before the first withdrawal from any Account. sugih4 may also require KYC at account opening or at any subsequent point during account operation.

Standard KYC documentation required includes:

• Government-issued photo ID: A clear, colour copy of your Indonesian KTP (Kartu Tanda Penduduk) or valid Indonesian passport. The document must be current and unaltered.
• Proof of address: A bank statement, utility bill, or official government letter issued within the past three months, clearly showing your full name and residential address.
• Proof of payment method: Where a deposit has been made via bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), a screenshot or statement confirming that the sending account is registered in your name.
• Selfie verification: A live selfie holding your photo ID may be requested for enhanced identity confirmation at sugih4's discretion.

Documents must be submitted through the secure upload portal within the Account dashboard. sugih4 will review submitted documents within one to three business days. During the review period, the Account may be restricted to deposit and play only, with withdrawals held pending verification completion.

sugih4 treats all KYC documents with strict confidentiality in accordance with our Privacy Policy. Documents are stored on encrypted servers and are never shared with third parties except as required by applicable law or regulatory authority.

6 Deposits

All deposits on sugih4 are processed exclusively in Indonesian Rupiah (IDR). sugih4 does not accept deposits in foreign currencies. The following conditions apply to all deposit transactions:

• Minimum deposit: The minimum deposit amount is Rp 10.000 via OVO, DANA, GoPay, ShopeePay, and LinkAja. For bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, and Bank Permata, the minimum deposit is Rp 25.000.
• Own funds only: Deposits must originate from a payment account registered in your own name. Third-party deposits — including transfers made on your behalf by another person — are not accepted and will be refunded, less any applicable processing charges.
• No deposit fees: sugih4 does not charge Members any fee for deposits. However, your bank or e-wallet provider may apply their own service charges, over which sugih4 has no control.
• Deposit processing times: E-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) and BI-FAST transfers typically credit within 30 seconds to 2 minutes. Standard bank transfers may take up to 15 minutes during peak hours.
• Failed or delayed deposits: If a deposit does not credit to your Account within 30 minutes, contact live chat support with your transfer receipt. Do not re-initiate the transaction before receiving confirmation from our support team.

7 Withdrawals

Withdrawal of funds from your sugih4 Account is subject to the following conditions:

• KYC prerequisite: KYC verification must be completed and approved before your first withdrawal is released. Subsequent withdrawals may be subject to additional verification at sugih4's discretion.
• Minimum withdrawal: The minimum withdrawal amount is Rp 50.000. Withdrawal requests below this threshold will not be processed.
• Withdrawal to own account: Funds may only be withdrawn to a bank account or e-wallet registered in the same name as your sugih4 Account. Withdrawals to third-party accounts are prohibited.
• Processing time: Standard withdrawals to BCA, BRI, BNI, and Mandiri are processed within one to three hours during operating hours (08:00–24:00 WIB). Withdrawals submitted outside these hours will be processed at the opening of the next operating window.
• Wagering requirements: Bonus funds and any winnings generated from bonus funds may not be withdrawn until the applicable wagering requirements have been fulfilled in full. Attempts to withdraw bonus funds prior to meeting wagering requirements will result in the forfeiture of those bonus funds.
• Withdrawal limits: Daily and monthly withdrawal limits apply. Members are advised to check their Account dashboard for their current applicable limits. VIP members are eligible for enhanced withdrawal limits as set out in the VIP programme terms.
• Withdrawal fees: sugih4 does not charge withdrawal fees. Standard bank processing charges applied by the receiving institution are the Member's own responsibility.

sugih4 reserves the right to delay or decline any withdrawal request that is the subject of an active investigation into suspected fraud, money laundering, or breach of these Terms. In such cases, the Member will be informed of the delay and the reason, to the extent permitted by law.

8 Bonuses & Promotions

sugih4 offers a range of promotional bonuses — including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to Indonesian cultural events such as Idul Fitri, Ramadhan, Idul Adha, and Indonesian Independence Day (17 August). The following general conditions apply to all promotions unless a specific promotion's terms state otherwise:

• Eligibility: Promotions are available to verified Members only, unless explicitly stated to be available at the point of registration. sugih4 may restrict promotional eligibility based on account history, play patterns, or geographic location.
• Wagering requirements: Bonus funds are subject to a wagering requirement (rollover) before they can be converted to withdrawable cash. The rollover multiplier for each promotion is stated clearly in the individual promotion's terms. Typical rollover requirements range from 5× to 30× the bonus amount, depending on the promotion type.
• Game contribution: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%. Live casino games, table games, and sports bets may contribute at reduced rates (e.g., 10%–20%) or not at all. Game contribution rates are published in each promotion's specific terms.
• Bonus expiry: Bonus funds that are not wagered within the stated validity period will expire and be removed from the Account automatically. Expired bonuses cannot be reinstated.
• One bonus at a time: Only one bonus may be active in a Member's Account at any given time unless sugih4 explicitly permits otherwise in a specific promotion's terms.
• Abuse prevention: sugih4 monitors for bonus abuse, including low-risk hedging strategies designed to extract bonus value without genuine risk. Where abuse is detected, sugih4 reserves the right to void bonus funds and associated winnings, suspend the Account, and recover any funds withdrawn in connection with abusive activity.
• No cash equivalent: Bonuses have no cash equivalent value and cannot be exchanged, sold, or transferred to another Member.

9 Betting Rules

The following general rules apply to all wagering activity on the sugih4 Platform. Product-specific rules (for example, detailed sportsbook settlement rules or togel draw procedures) are published in the relevant product section of the Platform and are incorporated into these Terms by reference.

• Bet acceptance: All bets are subject to sugih4's acceptance. sugih4 reserves the right to refuse, limit, or cancel any bet at its absolute discretion, including after a bet has been placed, where it reasonably believes that the bet was placed in error, involves a corrupted price, or is in breach of applicable rules.
• Minimum and maximum stakes: Minimum and maximum stake amounts apply per bet and per event. These limits are displayed at the time of bet placement. sugih4 may apply reduced limits to individual Members or markets without prior notice.
• Settlement: Bets are settled in accordance with the official result of the relevant event or game round as determined by the relevant governing body, game studio, or draw system. In the event of any ambiguity, sugih4's decision is final.
• Cancelled events: Where a sports event is cancelled, postponed, or abandoned, bets will be settled in accordance with the sportsbook rules applicable to that event type and market. Void bets are returned to the Member's Wallet Balance.
• Obvious errors: Bets placed at manifestly incorrect odds or prices caused by a technical error, data feed error, or human error may be voided by sugih4. Winnings paid out as a result of manifest error are subject to recovery.
• Responsible betting: sugih4 encourages Members to use the deposit and session limits available in their Account settings to manage their betting activity responsibly. Consult our Responsible Gaming page for full details of the tools available.

10 Prohibited Conduct

The following conduct is strictly prohibited on the sugih4 Platform. Any Member found to be engaged in prohibited conduct will face immediate Account suspension and may be subject to legal action:

• Fraud and misrepresentation: Providing false identity documents, registering under a false name, impersonating another person, or otherwise deceiving sugih4 in any material respect.
• Bonus abuse: Systematically exploiting promotional offers through low-risk hedging, arbitrage, the use of multiple accounts, or any coordinated strategy designed to extract bonus value without genuine participation in the risk of gambling.
• Money laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to conceal the origin of funds. sugih4 has a zero-tolerance policy toward money laundering and will report suspicious activity to relevant authorities.
• Collusion: Cooperating with other Members or third parties to gain an unfair advantage in any poker, table game, or other competitive game on the Platform.
• Automated software: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, interact with games, or exploit the Platform in a manner not consistent with genuine human play.
• Chargebacks: Initiating a chargeback, reversal, or dispute with your bank or payment provider for any deposit that has been credited to your Account and wagered. Chargebacks for genuine deposit failures not credited to the Account are handled exclusively through sugih4 customer support.
• Unlawful use: Accessing or using the Platform from a jurisdiction where online gambling is prohibited, or assisting any other person to do so.

11 Account Suspension & Closure

sugih4 reserves the right to suspend, restrict, or permanently close any Account at any time and for any reason, including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable period of request.
• Suspected fraudulent activity, money laundering, or collusion.
• A valid self-exclusion request made by the Account holder.
• A court order, regulatory direction, or law enforcement request.
• Commercial decision, including discontinuation of the Platform or any part of it.

Where an Account is closed at sugih4's discretion for reasons other than breach by the Member, any verified Wallet Balance (excluding Bonus Funds subject to unfulfilled wagering requirements) will be returned to the Member via their registered payment method within 14 business days, subject to completion of KYC verification.

Voluntary closure: You may request closure of your Account at any time by contacting live chat support or emailing [email protected]. Before closure, ensure that any Wallet Balance is withdrawn. Residual balances below the minimum withdrawal threshold will be retained by sugih4 as an administrative fee.

12 Limitations of Liability

To the fullest extent permitted by applicable law, sugih4's aggregate liability to any Member arising out of or in connection with these Terms or the use of the Platform shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

sugih4 expressly excludes liability for:

• Loss of profits, loss of revenue, loss of anticipated savings, or any other indirect or consequential loss arising from use of the Platform.
• Platform unavailability, technical failures, or service interruptions, including those caused by third-party providers, internet connectivity issues, or force majeure events.
• Errors in odds, prices, or game outcomes caused by data feed failures or third-party studio malfunctions, subject always to sugih4's right to void and re-settle affected bets.
• Unauthorised access to a Member's Account where such access results from the Member's own failure to maintain adequate account security.
• Any loss or damage arising from a Member's reliance on information published on the Platform, including promotional materials, game descriptions, or odds.

13 Privacy & Data Protection

sugih4 collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

Key data practices include:

• Personal data is stored on SSL-encrypted servers and protected by industry-standard access controls.
• Data is used for Account management, KYC verification, fraud prevention, AML compliance, and marketing communications (where you have consented to receive them).
• Data is not sold to third parties. Data may be shared with regulated identity verification providers, payment processors, and law enforcement authorities where required by applicable law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to sugih4's legal retention obligations. Submit data requests to [email protected].

14 Responsible Gaming

sugih4 is committed to promoting responsible gambling and providing tools that help Members maintain control of their gambling activity. The following tools are available to all Members free of charge from within the Account dashboard:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session time limits: Set maximum session durations, after which you will be automatically logged out.
• Loss limits: Define a maximum loss threshold per day, week, or month.
• Cooling-off period: Take a break from gambling for a defined period (24 hours to 6 weeks) during which your Account remains open but betting is suspended.
• Self-exclusion: Permanently or temporarily exclude yourself from the Platform for a minimum period of 6 months. Self-exclusion requests are irreversible for their stated duration and will be actioned within 24 hours of receipt.

If you believe your gambling is causing harm to yourself or others, please visit our dedicated Responsible Gaming page or contact our support team immediately at [email protected]. Our support agents are trained to handle responsible gaming concerns with sensitivity and confidentiality.

21+ only. Gambling is not appropriate for minors. If you are concerned that someone under 21 may be accessing gambling services, use parental control software and contact sugih4 support immediately.

15 Amendments to These Terms

sugih4 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material — for example, changes that significantly affect Member rights or the conditions under which bonuses may be withdrawn — sugih4 will provide at least 7 days' advance notice by publishing the updated Terms on the Platform and, where reasonably practicable, by sending a notification to the email address registered to your Account.

Non-material amendments (such as corrections of typographical errors, clarifications that do not change the substantive meaning of a clause, or additions of new product-specific rules) may take effect immediately upon publication without prior notice.

Your continued use of the Platform following the effective date of any amendment constitutes your binding acceptance of the revised Terms. If you do not agree to the revised Terms, you must close your Account and withdraw any remaining Wallet Balance before the amendments take effect.

16 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with international commercial law principles applicable to online gaming operators, as applied by the relevant licensing authority under which sugih4 holds its international licence.

In the event of a dispute between you and sugih4, we encourage you to contact our customer support team in the first instance. The majority of account queries and complaints are resolved at first contact. Where a complaint cannot be resolved informally, the following escalation path applies:

• Step 1 — Customer Support: Submit your complaint to [email protected] with full details of the issue, your Account username, and any supporting documentation. sugih4 will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.
• Step 2 — Senior Review: If you are not satisfied with the initial response, request escalation to the senior compliance team. A final written decision will be issued within 14 business days of escalation.
• Step 3 — External Dispute Resolution: Where the matter remains unresolved following internal escalation, you may refer the dispute to the relevant external dispute resolution body designated by sugih4's licensing authority. Details of the applicable body are available on request.

Nothing in this clause limits your statutory rights under applicable consumer protection legislation.

17 Contact Us

If you have any questions about these Terms & Conditions, wish to submit a formal complaint, or require assistance with any aspect of your Account, please contact sugih4 through the following channels:

• Live chat: Available 24 hours a day, 7 days a week, directly within the Platform dashboard. Average first-response time under 90 seconds.
• Email support: [email protected] — for written enquiries, KYC document submissions, formal complaints, and data subject requests. Responses within 2 hours during operating hours (08:00–24:00 WIB).
• Operating hours for email and escalated support: 08:00 – 24:00 WIB (UTC+7), seven days a week including Indonesian public holidays.

When contacting support regarding a specific Account issue or complaint, please include your registered username, the nature of your query, and any relevant transaction reference numbers to enable our team to assist you as efficiently as possible.